Refund Policy

MotionLaps operates under a strict no-refund policy. All subscription payments are final and non-refundable, including any unused portion of a billing period.

Our platform generates videos using AI models that incur substantial cloud compute and processing costs at the moment of generation. Because these resources are consumed immediately and cannot be recovered, we are unable to offer refunds after charges are made.

You may cancel your subscription at any time to prevent future billing. Your access will remain active until the end of your current billing period.

You maintain full control over your subscription and may cancel at any time:

• Navigate to your account settings and select the "Billing" section
• Click on "Cancel Subscription" to stop future billing
• Your access to MotionLaps will continue uninterrupted until the end of your current billing period
• No further charges will be made after your current subscription expires
• You can reactivate your subscription at any time before it expires

In rare, exceptional cases we may consider providing compensation through non-cash remedies:

• Extended Service Outages: Account credits for significant downtime affecting service availability
• Major Service Changes: Subscription extensions if we make substantial changes to core features
• Technical Issues: Credits for platform issues that prevent normal service usage

These situations are evaluated on a case-by-case basis at our sole discretion. When provided, compensation typically comes in the form of account credits or subscription extensions rather than monetary refunds.

If we offer free trial periods:

• You will not be charged during the trial period
• Full access to premium features is provided during the trial
• To avoid automatic billing, cancel your subscription before the trial period ends
• You will receive email notifications before your trial expires
• Cancellation during the trial period prevents any charges

If you believe there has been a billing error, please contact our support team immediately:

• Email us at support@peakpulse.io with your account details
• Include transaction information and describe the suspected error
• We will investigate all billing disputes within 3-5 business days
• If an error is confirmed, we will credit your account or provide a refund as appropriate
• Duplicate charges will be promptly refunded once verified

For questions about billing, cancellations, or this refund policy:

• Email: support@peakpulse.io
• Response Time: Within 24 hours during business days
• Business Hours: Monday to Friday, 9 AM - 6 PM (EST)
• Billing Issues: Priority support for payment and subscription concerns