Refund Policy
Refund Policy
At MotionLaps, we are committed to providing exceptional AI-powered video creation services. This Refund Policy outlines our approach to subscriptions, cancellations, and billing to ensure complete transparency for all our users.
1. No Refund Policy
At MotionLaps, we operate under a strict no-refund policy. All subscription payments are final, and we do not offer refunds for any unused portion of your subscription. This policy allows us to maintain competitive pricing and continue investing in platform improvements and new features for all our users.
2. Subscription Cancellation
You maintain full control over your subscription and may cancel at any time:
- Navigate to your account settings and select the "Billing" section
- Click on "Cancel Subscription" to stop future billing
- Your access to MotionLaps will continue uninterrupted until the end of your current billing period
- No further charges will be made after your current subscription expires
- You can reactivate your subscription at any time before it expires
3. Exceptional Circumstances
In rare and exceptional circumstances, we may consider providing compensation through:
- Extended Service Outages: Account credits for significant downtime affecting service availability
- Major Service Changes: Subscription extensions if we make substantial changes to core features
- Technical Issues: Credits for platform issues that prevent normal service usage
These situations are evaluated individually on a case-by-case basis at our sole discretion. Compensation, when provided, typically comes in the form of account credits or subscription extensions rather than monetary refunds.
4. Free Trial Period
If we offer free trial periods:
- You will not be charged during the trial period
- Full access to premium features is provided during the trial
- To avoid automatic billing, cancel your subscription before the trial period ends
- You will receive email notifications before your trial expires
- Cancellation during the trial period prevents any charges
5. Billing Errors and Disputes
If you believe there has been a billing error, please contact our support team immediately:
- Email us at support@peakpulse.io with your account details
- Include transaction information and describe the suspected error
- We will investigate all billing disputes within 3-5 business days
- If an error is confirmed, we will credit your account or provide a refund as appropriate
- Duplicate charges will be promptly refunded once verified
6. Policy Updates
We reserve the right to modify this Refund Policy at any time to reflect changes in our business practices or legal requirements. Any changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically to stay informed of any updates. Continued use of our service after policy changes constitutes acceptance of the revised terms.
7. Contact Support
For questions about billing, cancellations, or this refund policy:
- Email: support@peakpulse.io
- Response Time: Within 24 hours during business days
- Business Hours: Monday to Friday, 9 AM - 6 PM (EST)
- Billing Issues: Priority support for payment and subscription concerns
Company: MotionLaps is operated by Peak Pulse LLC, a US-registered company.
Last updated: September 16, 2025